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Amazon Europe Core SARL , Amazon EU SARL , Amazon Services Europe SARL and Amazon Media EU SARL , all four at 5 Rue Plaetis L-2338 , Luxembourg and Amazon Video Limited of 1 Principal Place , Worship Street , London , EC2A 2FA , UK ( together " Amazon Europe " ) are data controllers of personal information collected and processed through Amazon Services .
Purchase and delivery of products and services . We use your personal information to take and handle orders , deliver products and services , process payments , and communicate with you about orders , products and services , and promotional offers . Provide , troubleshoot , and improve Amazon Services . We use your personal information to provide functionality , analyse performance , fix errors , and improve usability and effectiveness of the Amazon Services . Recommendations and personalisation . We use your personal information to recommend features , products , and services that might be of interest to you , identify your preferences , and personalise your experience with Amazon Services . Provide voice services . When you use our voice services , we process your voice input and other personal information to respond to your requests , provide the requested service to you , and improve Amazon Services .
Comply with legal obligations . In certain cases , we have a legal obligation to collect and process your personal information . For instance , we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes . Communicate with you . We use your personal information to communicate with you in relation to Amazon Services via different channels ( e.g. , by phone , email , chat ) . Advertising . We use your personal information to display interest-based ads for features , products , and services that might be of interest to you .
Fraud Prevention and Credit Risks . We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers , Amazon Europe , and others . We may also use scoring methods to assess and manage credit risks . Purposes for which we seek your consent . We may also ask for your consent to process your personal information for a specific purpose that we communicate to you .
Amazon Europe shares customers ' information only as described below and with Amazon.com , Inc. and the subsidiaries that Amazon.com , Inc. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice . Transactions involving Third Parties : We make available to you services , products , applications , or skills provided by third parties for use on or through Amazon Services . For example , you can order products from third parties through our retail websites , download applications from third-party application providers from our App Store , and enable third-party skills through our Alexa services . We also offer services or sell product lines jointly with third-party businesses , such as co-branded credit cards . You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party . Third Party Service Providers : We employ other companies and individuals to perform functions on our behalf . Examples include fulfilling orders for products or services , delivering packages , sending postal mail and e-mail , removing repetitive information from customer lists , analysing data , providing marketing assistance , providing search results and links ( including paid listings and links ) , processing payments , transmitting content , scoring credit risk , and providing customer service . These third-party service providers have access to personal information needed to perform their functions , but may not use it for other purposes .
Business Transfers : As we continue to develop our business , we might sell or buy other businesses or services . In such transactions , customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice ( unless , of course , the customer consents otherwise ) . Also , in the unlikely event that Amazon.com , Inc. or substantially all of its assets are acquired , customer information will of course be one of the transferred assets . Protection of Amazon Europe and Others : We release account and other personal information when we believe release is appropriate to comply with the law ; enforce or apply our Conditions of Use and other agreements ; or protect the rights , property or safety of Amazon Europe , our users or others . This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction . Other than as set out above , you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information . Transfers out of the European Economic Area . Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above , we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection .
Amazon Services may include third-party advertising and links to other websites and apps . Third party advertising partners may collect information about you when you interact with their content , advertising , and services . For more information about third-party advertising at Amazon Europe , including interest-based ads , please read our Interest-Based Ads notice . To adjust your advertising preferences , please go to the Advertising Preferences page .
You can access your information , including your name , address , payment options , profile information , Prime membership , household settings , and purchase history in the " Your Account " section of the website .
As described above , you can choose not to provide certain information but then you might not be able to take advantage of many of the Amazon Services . You can add or update certain information on pages such as those referenced in the Information You Can Access ?
When you update information , we usually keep a copy of the previous version for our records . If you do not want to receive e-mail or other communications from us , please adjust your Customer Communication Preferences . If you do not want to receive in-app notifications from us , please adjust your notification settings in the app or your device . If you do not want to see interest based-ads , please adjust your Advertising Preferences .
Authors can add or update the information they have provided in the Author Portal and Author Central by accessing their accounts in the Author Portal and Author Central , respectively . In addition , subject to applicable law , you have the right to request access to , correct , and delete your personal data , and to ask for data portability . You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances . If you wish to do any of these things , please contact Customer Service
For example , we retain your transaction history so that you can review past purchases ( and repeat orders if desired ) and what addresses you have shipped orders to , and to improve the relevancy of products and content we recommend .
Further , the data protection officer for the above mentioned data controllers can be contacted at firstname.lastname@example.org . You can file a complaint with our principal supervisory authority , the Commission Nationale pour la Protection des Données in Luxembourg www.cnpd.lu , or with a local authority . Our business changes constantly and our Privacy Notice will change also . You should check our website frequently to see recent changes .
download , stream , view , or use content on a device , or through a service or application on a device ; provide information in Your Account ( and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us ) or Your Profile ; talk to or otherwise interact with our Alexa Voice service ;
configure your settings on , provide data access permissions for , or interact with your device or another Amazon Service ; provide information in your Seller Account , Kindle Direct Publishing ( KDP ) account , Developer account or any other account we make available that allows you to develop or offer software , goods , or services to Amazon customers ; offer your products or services on or through Amazon Services ; communicate with us by phone , e-mail , or otherwise ; complete a questionnaire , a support ticket , or a contest entry form ; upload images , videos or other files to Prime Photos , Amazon Drive , or other Amazon Services ; compile Playlists , Watchlists , Wish Lists or gift registries ; Participate in community features , provide and rate Customer Reviews ;
employ Product Availability Alerts , such as Available to Order Notifications . As a result of those actions , you might supply us with such information as : your name ; address and phone number ; payment information ; your age ; your location information ; people to whom purchases have been dispatched or people listed in 1-Click settings ( including addresses and phone numbers ) ; e-mail addresses of your friends and other people ; content of reviews and e-mails to us ; personal description and photograph in Your Profile ; voice recordings when you speak to Alexa ; images and video stored in connection with Amazon Services , information and documents regarding identity and standing ; corporate and financial information ; credit history information ; VAT numbers ; and device log files and configurations , including Wi-Fi credentials , if you choose to automatically synchronise them with your other Amazon devices .
the location of your device or computer ; content interaction information , such as content downloads , streams , and playback details including duration and number of simultaneous streams and downloads , and network details for streaming and download quality , including information about your internet service provider ; device metrics such as when a device is in use , application usage , connectivity data , and any errors or event failures ; Amazon Service metrics ( e.g. , the occurrences of technical errors , your interactions with service features and content , your settings preferences and backup information , location of your device running an application , information about uploaded images and files ( e.g. , file name , dates , times and location of your images ) ) ; purchase and content use history , which we sometimes aggregate with similar information from other customers to create features such as Best Sellers ; the full Uniform Resource Locators ( URL ) clickstream to , through and from our website ( including date and time ) ; cookie number ; products and / or content you viewed or searched for ; page response times , download errors , length of visits to certain pages , page interaction information ( such as scrolling , clicks , and mouse-overs ) , phone numbers used to call our customer service number . We may also use device identifiers , cookies , and other technologies on devices , applications and our web pages to collect browsing , usage or other technical information for fraud prevention purposes .
Examples of information we receive from other sources include : updated delivery and address information from our carriers or other third parties , which we use to correct our records and deliver your next purchase or communication more easily ; account information , purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical , fulfillment , advertising or other services ; information about your interactions with products and services offered by our subsidiaries ; search results and links , including paid listings ( such as Sponsored Links ) ; information about internet-connected devices and services that you 've linked with Alexa ; and credit history information from credit bureaus , which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers .
personally identifiable information ( including name , e-mail , password , communications and personalised advertising preferences , address book and 1-Click settings ) ; payment settings ( including payment card information and gift voucher , gift card and cheque balances ) ; e-mail notification settings ( including Product Availability Alerts , Deliveries , Special Occasion Reminders , and newsletters ) ; recommendations and the products you recently viewed that are the basis for recommendations ( including Recommended for You and Improve Your Recommendations ) ; shopping lists and gift registries ( including Wish Lists and Baby and Wedding Registries ) ; your content , devices , services , and related settings ;