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Booking Privacy Policy


We might amend the Privacy Statement from time to time .
If you care about your privacy , visit this page regularly and you 'll know exactly where you stand .
If we make changes to the Privacy Statement which will have an impact on you ( for example , if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement ) , we will notify you of these changes before the new activities begin .
Sad but necessary bit : If you disagree with this Privacy Statement , you should discontinue using our services .
If you agree with our Privacy Statement , then you 're all set to book your next Trip through us .
This is pretty basic stuff – your name , preferred contact details , the names of anybody travelling with you and your payment information .
You may decide for yourself to submit special requests for your upcoming Trip ( for example , certain preferences ) .
In addition to this , we also collect information from your computer , phone , tablet or other device you are using to access our services .
This includes the IP address , the browser you use , and your language settings .
There are also situations in which we receive information about you from others or automatically collect other information .
The main reason we ask you for personal details is a pretty good one – it 's to help administer your online Trip Reservations and ensure you get the best service possible .
We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you .
The primary purpose is to share your data relevant for your Trip with the Trip Provider to complete your Trip Reservation .
There are also other parties which can receive some of your data , which are parties we involve to provide you with the services , financial institutions , advertisers or in some cases governmental or other authorities . can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations , directing the communications through .
The use of social media services may be integrated with the services in various ways , which will involve us collecting some of your personal data or the social media provider receiving some of your information .
Unless indicated otherwise , is a service you are only allowed to use if you are over 16 years of age .
We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian .
You always have the right to review the personal data we keep about you .
You can request an overview of your personal data by emailing us to the email address stated below . B.V. , located in Amsterdam , The Netherlands , controls the processing of personal data on its websites and mobile apps .
When you make a Trip Reservation , you are ( as a minimum ) asked for your name and email address .
Depending on the Trip Reservation , we may also ask for your home address , telephone number , payment information , date of birth , the names of any guests travelling with you and any preferences ( such as meal preferences and any mobility restrictions ) you might have for your Trip .
We will collect information from you included in your reviews , including your display name and avatar if you choose one .
For example , if you 're browsing with your mobile device , you can decide to enable to see your current location or grant access to your contact details – this helps us provide you with the best possible service and experience ( for example , to see our city guides , the nearest restaurants or attractions to your location or other recommendations ) .
Of course , you might not simply be making a Trip Reservation for yourself .
You may be doing a Trip with other guests whose details you provide as part of the Trip Reservation , or you may make a Trip Reservation on behalf of someone else .
This might take the form of forwarding a wish list or participating in referral programs , but such information may only be used as described in the offered interface – check the details there if you want to know more .
However , at this point we have to point out that it 's your responsibility to ensure that the person or people you have provided personal data about are aware that you 've done so , and have understood and accepted how uses their information ( as described in this Privacy Statement ) .
This includes your IP address , the date and time you accessed our services , the hardware , software or internet browser you use and information about your computer 's operating system , like application versions and your language settings .
We also collect information about clicks and which pages have been shown to you .
If you are using a mobile device , we collect data that identifies your mobile device , device-specific settings and characteristics , app crashes and other system activity .
When you make a Trip Reservation , our system registers through which means and from which websites you have made your reservation or entered the websites and/or apps .
It 's not just the things you tell us , though – we may also receive information about you from other sources .
These include business partners , such as affiliate partners , and other independent third parties , and anything we get from them may be combined with information provided by you .
For example , the reservation services are not only made available via and the apps , but are also integrated into services of affiliate partners you can find online .
When you use some of these , you provide the reservation details to our business partner , who then forward your details to us .
We also integrate third party service providers to facilitate payment between bookers and Trip Providers .
These service providers share payment information so we can administer and handle your Trip Reservation , making sure everything goes as smoothly as possible for you .
Another example is that we integrate communication services into our platforms to enable you to connect with the booked Trip Provider about your stay , and when we do we receive metadata about communication activities ( such as where you called , who you are and the date and length of the call ) .
We may also receive information about you to serve you more relevant advertisement for example additional cookie data made available to by social media partners .
When you link your user account to your social media account , personal data may be shared with by that social media provider , but only when it 's OK with you for them to do so .
Trip Providers may share information about you with too – this may happen if you have support questions about your pending reservation , when disputes arise about a Trip Reservation ( though naturally we do not like it when that happens ) .
A. Trip Reservations : First and foremost , we use your personal data to complete and administer your online Trip Reservation , which is pretty central to what we do as a company !
Sharing your relevant details , such as reservation information or information about your user account with our global customer service staff allows us to respond when you need us – including helping you to find appropriate Trip Provider and responding to any questions you might have about your Trip Reservation ( or any other queries , for that matter ) .
We use the information you give us to administer this account , allowing you to do a number of useful things .
You can manage your Trip Reservations , take advantage of special offers , make future Trip Reservations easily and manage your personal settings .
E. Marketing activities : We use your information for marketing activities .
Using your contact information to send you regular news of travel-related products and services .
You can unsubscribe from email marketing communications quickly , easily and at any time – just click on the " Unsubscribe " link included in each newsletter .
Based on your information , individualised offers may be shown to you on the website , in mobile apps or on third-party websites/apps ( including social media sites ) and the content of the site displayed to you may be personalized .
These may be offers that you can book directly on the site , or on co-branded sites , or other third-party offers or products we think you might find interesting .
When you participate in other promotional activities ( such as sweepstakes , referral programs or competitions ) , relevant information will be used to administer these promotions .
F. Communicating with you : There may be other times when we get in touch , including by email , by post , by phone or by texting you – which method we choose depends on the contact information you 've previously shared with us .
Responding to and handling any requests you or your booked Trip Provider have made .
If you have not finalized a Trip Reservation online , we can contact you with a reminder to continue with your reservation .
When you use our services , we can send you a questionnaire or invite you to provide a review about your experience with or the Trip Provider .
We also send you other material related to your Trip Reservations , such as how to contact if you need assistance while you are away , and information that we feel might be useful to you in planning or getting the best out of your Trip .
We may also send you material related to upcoming Trip Reservations or a summary of previous Trip Reservations you made through .
Even if you do not have an upcoming Trip Reservation , we may need to send you other administrative messages , which may include security alerts .
G. Market research : We sometimes ask our customers to take part in market research .
K. Promotion of a safe and trustworthy service : In order to create a trustworthy environment for you , your fellow travellers , 's business partners and our Trip Providers , we may use personal data for the detection and prevention of fraud and other illegal or unwanted activities .
Similarly , we may use personal data for risk assessment and security purposes , including the authentication of users and reservations .
For such purposes , we may have to stop certain reservations or put on hold reservations until we have finished our assessment .
H. Improving our services : We also use personal data for analytical purposes .
This is part of our drive to improve our services and enhance the user experience , but can also be used for testing purposes , troubleshooting and to improve the functionality and quality of our online travel services .
The main goal here is to optimize and customize our online platform to your needs , making our site easier and more enjoyable to use .
I. Guest reviews and other destination-related information : During and after your Trip you book through us , you may be invited to submit a review .
We can also enable guests travelling with you or on whose behalf you have booked to provide a review .
J. Call monitoring : When you make calls to our customer service team , uses an automated telephone number detection system to relate your telephone number to your existing reservations – this can help save time for both you and our customer support staff .
Our customer service staff may still ask for authentication , which ensures that your reservation details are kept confidential .
During calls with our customer service team , live listening may be done or calls may be recorded for quality control and training purposes which includes the usage of the recordings for the handling of claims and fraud detection purposes .
Recordings are kept for a limited amount of time and automatically deleted , unless has a legitimate interest to keep such recording for a longer period , including for fraud investigation and legal purposes .
L. Legal purposes : Finally , in certain cases , we may need to use your information to handle and resolve legal disputes , for regulatory investigations and compliance , to enforce the terms of use of the online reservation service or to comply with lawful requests from law enforcement .
Performance of a contract : The use of your information may be necessary to perform the contract that you have with us .
For example , if you use our services to make an online reservation , we will use your information to carry out our obligation to complete and administer that reservation under the contract that we have with you .
Legitimate interests : We may use your information for our legitimate interests , such as to provide you with the best suitable content of the website , emails and newsletters , to improve and promote our products and services and the content on our website , and for administrative , fraud detection and legal purposes .
In view of purpose A and B , relies on the legal basis that the processing of the personal data is necessary for the performance of a contract , specifically to finalize and administer your Trip Reservation .
If the required personal data is not provided , can not finalize the Trip Reservation , nor can we provide customer service .
In view of purposes C to G , relies on its legitimate commercial business interest to provide its services , to prevent fraud and to improve its services .
When using personal data to serve 's or a third party 's legitimate interest , will always balance your rights and interests in the protection of your personal data against 's rights and interests or those of the third party .
Where needed under applicable law , will obtain your consent prior to processing your personal data for direct marketing purposes .
In certain circumstances , we 'll share your personal data with third parties .
The Trip Provider you booked : This one 's pretty crucial for what we do !
In order to complete your Trip Reservation , we transfer relevant reservation details to the Trip Provider you have booked .
Depending on the Trip Reservation and the Trip Provider , this can include your name , contact details , payment details , the names of the guests travelling with you and any preferences or other information you specified when you made your Trip Reservation .
Unless payment is made during the book process via the website , we will forward your credit card details to the booked Trip Provider for further handling ( assuming you 've provided us with those details during your booking process ) .
In cases of reservation-related disputes , we may provide the Trip Provider with information about the reservation process as needed to handle the dispute .
This may include a copy of your reservation confirmation as proof that a Trip Reservation was actually made .
Your local office : In order to support the use of the services , your details may be shared with subsidiaries of the corporate family which act as service providers for , including in relation to customer support services .
Third-party service providers : We use service providers to process your personal data on our behalf .
This processing is for several purposes , including sending out marketing material or validating the correctness of the email address you provided during the booking process .
Third party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by .
Payment providers and ( other ) financial institutions : When a chargeback is requested for your Trip Reservation by either you or by the holder of the credit card used to make your reservation , we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback .
This may also include a copy of your reservation confirmation or the IP address used to make your reservation .
We may share information with relevant financial institutions , if we consider it strictly necessary for fraud detection and prevention purposes .
We may need to further disclose personal data to competent authorities to protect and defend our rights or properties , or the rights and properties of our business partners .
When you make a reservation on one of our business partners ' websites or apps , certain personal data that you give them such as your name and email address , your address , payment details and other relevant information , will be forwarded to us to finalize and administer your Trip Reservation .
If customer service is provided by the business partner , will share details relevant to your reservation with the business partners ( as and when needed ) in order to provide you with appropriate and efficient support .
When you make a reservation through one of our business partners ' websites , the business partners can receive certain parts of your personal data related to the specific reservation such as your name and email address .
This is for their own internal purposes ( such as analytical purposes ) and , if requested by you , for the administration of loyalty programs or marketing .
Booking.Basic : We may enable you to book Booking.Basic .
Booking.Basic entails that your reservation is facilitated by Trip Provider different from the booked accommodation .
As part of the reservation process , we will be required to share some of your personal data that is relevant for the reservation with this business partner .
Advertising partners : We share personal data with advertising partners , including your email address , as part of marketing the services via third parties ( to ensure that relevant advertisements are shown to the right audience ) .
We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address can not be used for other purposes .
This allows you and your Trip Provider to contact with questions about your Trip Reservation or about your accommodation partners via the My Booking Page , the app , and via other channels that we make available . accesses communications and may use automated systems to review , scan , and analyze communications for security purposes ; fraud prevention ; compliance with legal and regulatory requirements ; investigations of potential misconduct ; product development and improvement ; research ; customer engagement , including to provide you with information and offers that we believe may be of interest to you ; and customer or technical support .
You may grant us access to your location data or contact details in order to provide services requested by you .
When you upload a picture from your mobile device , your picture may also be tagged with your location information .
With cross-device tracking , is able to track user behaviour across multiple devices .
As part of cross-device tracking , may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected .
Personalised advertisements shown to you on other websites or in apps , can be offered based on your activities on linked computers and devices .
You should know that logging out of your user account will not actually mean that you no longer receive personalised advertisements .
We have also integrated social media plugins into the website and apps .
If you are logged in to your social media account at the same time , your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network .
We may integrate other social media services ( like social media messaging ) to interact with or with your contacts about our services .
We may maintain social media accounts and offer apps on several social media sites .
Whenever you connect with through social media , your social media service provider may allow you to share information with .
If you choose to share , you will generally be told by your social media provider which information will be shared .
For example , when you log into a user account with your social media account , certain information ( as authorized by you to your social media provider ) may be shared with .
This might include your email address , age or profile pictures saved in your user account .
When you register with a social media app or connect to a social media messaging service without having a user account , the information you choose to share with us may include the basic information available in your social media profile ( including your email address , status updates and a list of your contacts ) .
We 'll use this information to help provide you with the service you requested – for example , to forward a message you want to send to your contacts or to create a personalised user experience in the app itself or on our websites .
The services offered by are not directed at children under 16 years old .
For children younger than 16 years old , the use of any of our services is only allowed with the valid consent of a parent or a guardian .
In limited cases as part of a reservation , purchase of other travel-related services , or in exceptional other circumstances ( such as features addressed to families ) , may collect and use information of children only as provided by the parent or guardian or with their consent .
If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian , we reserve the right to delete it .
You always have the right to review the personal information we keep about you .
You can request an overview of your personal data by emailing us to the email address stated below .
You can also contact us if you believe that the personal information we have for you is incorrect , if you believe that we are no longer entitled to use your personal data , or if you have any other questions about how your personal information is used or about this Privacy Statement .
Please email or write to us using the contact details below .
You can delete your user account at any time by signing into your account on the website and choosing to remove your account . B.V. controls the processing of personal data as described in this Privacy Statement . B.V. is a private limited liability company , incorporated under the laws of the Netherlands and has its offices at Herengracht 597 , 1017 CE Amsterdam , the Netherlands .