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If you use our services in the United States , Uber Technologies , Inc. is the data controller for your information . If you use our services in the European Union or elsewhere , Uber B.V. is the data controller .
Information that you provide to Uber , such as when you create your Uber account . Information created when you use our services , such as location , usage and device information . Information from other sources , such as Uber partners and third parties that use Uber APIs . The following information is collected by or on behalf of Uber :
This may include : User profile : We collect information when you create or update your Uber account . This may include your name , email , phone number , login name and password , address , payment or banking information ( including related payment verification information ) , government identification numbers , birth date , photo and signature . This also includes vehicle or insurance information of drivers . This also includes the preferences and settings that you enable for your Uber account . Background check information : We may collect background check information if you sign up to use Uber 's services as a driver or delivery partner . This may include information such as your driver history or criminal record ( where permitted by law ) . This information may be collected by a vendor on Uber 's behalf . Demographic data : We may collect demographic information about you , including through user surveys . In some countries , we may also receive demographic information about you from third parties . User content : We may collect information that you submit when you contact Uber customer support , provide ratings or compliments for other users , or otherwise contact Uber . Address book or calendar : If you permit the Uber app to access the address book on your device , we may collect names and contact information from your address book for purposes such as facilitating social interactions through our services . If you permit the Uber app to access the calendar on your device , we collect calendar information such as event title and description , your response ( Yes , No , Maybe ) , date and time , location , and number of attendees .
Depending on the Uber services that you use , and your app settings or device permissions , we may collect your precise or approximate location information as determined through data such as GPS , IP address and WiFi . If you are a driver or delivery partner , Uber collects location information when the Uber app is running in the foreground ( app open and on-screen ) or background ( app open but not on screen ) of your device . If you are a rider , Uber may collect location information when the Uber app is running in the foreground . In certain regions , Uber may also collect this information when the Uber app is running in the background of your device if this collection is enabled through your app settings or device permissions . Riders and delivery recipients may use the Uber app without enabling Uber to collect their location information . However , this may affect the functionality available on your Uber app . For example , if you do not enable Uber to collect your location information , you will have to manually enter your pickup address . In addition , location information will be collected from the driver during your trip , even if you have not enabled Uber to collect your location information .
We collect transaction details related to your use of our services , including the type of services you requested or provided , your order details , delivery information , date and time the service was provided , amount charged , distance traveled , and payment method . Additionally , if someone uses your promotion code , we may associate your name with that person .
We collect information about how you interact with our services . This includes information such as access dates and times , app features or pages viewed , app crashes and other system activity , type of browser , and third-party sites or service you were using before interacting with our services . In some cases , we collect this information through cookies , pixel tags , and similar technologies that create and maintain unique identifiers . To learn more about these technologies , please see our Cookie Statement .
We may collect information about the devices you use to access our services , including the hardware models , device IP address , operating systems and versions , software , file names and versions , preferred languages , unique device identifiers , advertising identifiers , serial numbers , device motion information , and mobile network information .
We enable users to communicate with each other and Uber through the Uber apps , websites , and other services . For example , we enable drivers and riders , and delivery partners and recipients , to call or text each other ( in some countries , without disclosing their telephone numbers to each other ) . To provide this service , Uber receives some information regarding the calls or texts , including the date and time of the call/text , and the content of the communications . Uber may also use this information for customer support services ( including to resolve disputes between users ) , for safety and security purposes , to improve our products and services and for analytics .
User feedback , such as as ratings or compliments . Users providing your information in connection with referral programs . Users requesting services for or on your behalf . Users or others providing information in connection with claims or disputes . Uber business partners through which you create or access your Uber account , such as payment providers , social media services , on-demand music services , or apps or websites who use Uber 's APIs or whose API Uber uses ( such as when you order a ride through Google Maps ) . Insurance providers ( if you are a driver or delivery partner ) . Financial services providers ( if you are a driver or delivery partner ) . Partner transportation companies ( if you are a driver who uses our services through an account associated with such a company ) . The owner of an Uber for Business or Uber Family profile that you use .
Uber collects and uses information to enable reliable and convenient transportation , delivery and other products and services . We also use the information we collect : To enhance the safety and security of our users and services
This includes automated processing of your information to enable Dynamic Pricing , in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route , estimated traffic , and the number of riders and drivers using Uber at a given moment . Process or facilitate payments for those services . Offer , obtain , provide or facilitate insurance or financing solutions in connection with our services . To track the progress of your ride or delivery . Enable features that allow you to share information with other people , such as when you submit a compliment about a driver , refer a friend to Uber , split fares , or share your ETA . Enable features to personalize your Uber account , such as creating bookmarks for your favorite places , and to enable quick access to previous destinations . Enable Accessibility features that make it easier for users with disabilities to use our services , such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities , allow only text messages from riders , and to receive flashing trip request notifications instead of sound notifications . Perform internal operations necessary to provide our services , including to troubleshoot software bugs and operational problems , to conduct data analysis , testing , and research , and to monitor and analyze usage and activity trends .
Screening drivers and delivery partners prior to enabling their use of our services and at subsequent intervals , including through reviews of background checks where permitted by law , to prevent use of our services by unsafe drivers . Using information from drivers ' devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration , and to raise awareness among drivers regarding such behaviors . our Real-Time ID Check feature , which prompts drivers to share a selfie before going online . This helps ensure that the driver using the app matches the Uber account we have on file , preventing fraud and helping to protect other users . Using device , location , profile , usage and other information to prevent , detect , and combat fraud or unsafe activities . This includes processing of such information , in certain countries , to identify practices or patterns that indicate fraud or risk of safety incidents . This may also include information from third parties . In certain cases such incidents may lead to deactivation by means of an automated decision making process . Users in the EU have have the right to object to this type of processing ; see Section II.I .1 .
Using user ratings to encourage improvement by affected users , and as grounds for deactivating users with ratings below a certain minimum as may be required in their region . Calculation and deactivation may be done through an automated decision making process . Users in the EU have have the right to object to this type of processing ; see Section II.I .1 .
Uber uses the information we collect ( including recordings of customer support calls after notice to you and with your consent ) to assist you when you contact our customer support services , including to : Direct your questions to the appropriate customer support person
We may use the information we collect for testing , research , analysis and product development . This allows us to improve and enhance the safety and security of our services , develop new features and products , and facilitate insurance and finance solutions in connection with our services .
Uber uses the information we collect to enable communications between our users . For example , a driver may text or call a rider to confirm a pickup location , or a restaurant or delivery partner may call a delivery recipient with information about their order .
Uber may use the information we collect to communicate with you about products , services , promotions , studies , surveys , news , updates and events . Uber may also use the information to promote and process contests and sweepstakes , fulfill any related awards , and serve you relevant ads and content about our services and those of our business partners . You may receive some of these communications based on your profile as an Uber user . Users in the EU have have the right to object to this type of processing ; see Section II.I .1 .
We may use the information we collect to investigate or address claims or disputes relating to your use of Uber 's services , or as otherwise allowed by applicable law , or as requested by regulators , government entities , and official inquiries .
Some of Uber 's products , services and features require that we share information with other users or at your request . We may also share your information with our affiliates , subsidiaries and business partners , for legal reasons or in connection with claims or disputes . Uber may share the information we collect :
For example , if you are a rider , we may share your first name , average rider rating given by drivers , and pickup and/or dropoff locations with drivers . If you share an uberPOOL trip with another rider , that rider may be told your name and may see your pickup and/or dropoff location . If you are a driver or delivery partner , we may share information with your rider ( s ) including name and photo ; vehicle make , model , color , license plate , and vehicle photo ; location ; average rating provided by riders ; total number of trips ; for how long you have been using the Uber app ; and contact information ( depending upon applicable laws ) . If you choose to complete a driver profile , we may also share any information associated with that profile , including information that you submit and compliments that past riders have submitted about you . The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged , your first name , photo , and a map of the route you took .
For example , if you requested a service through a partnership or promotional offering made by a third party , Uber may share your information with those third parties . This may include , for example , other apps or websites that integrate with our APIs , vehicle suppliers , or services , or those with an API or service with which we integrate , or business partners with whom Uber may partner with to deliver a promotion , a contest or a specialized service .
With the general public when you submit content to a public forum We love hearing from our users -- including through public forums such as Uber blogs , social media , and certain features on our network . When you communicate with us through those channels , your communications may be viewable by the public .
With the owner of Uber accounts that you may use If you use a profile associated with another party we may share your trip information with the owner of that profile . This occurs , for example , if you are : A rider using your employer 's Uber for Business profile , or taking trips arranged through Uber Central . A driver using an account owned by a partner transportation company . A rider who takes a trip arranged by a friend or under a Family Profile . A delivery partner acting as a substitute ( U.K. only ) .
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf . For example , Uber processes and stores information in the United States on behalf of its international subsidiaries and affiliates .
With Uber service providers and business partners Uber may provide information to its vendors , consultants , marketing partners , research firms , and other service providers or business partners . This may include , for example :
Research partners , including those performing surveys or research projects in partnership with Uber or on Uber 's behalf . Vendors that assist Uber to enhance the safety and security of its apps . Consultants , lawyers , accountants and other professional service providers .
For legal reasons or in the event of a dispute Uber may share your information if we believe it is required by applicable law , regulation , operating agreement , legal process or governmental request , or where the disclosure is otherwise appropriate due to safety or similar concerns . This includes sharing your information with law enforcement officials , government authorities , airports ( if required by the airport authorities as a condition of operating on airport property ) , or other third parties as necessary to enforce our Terms of Service , user agreements , or other policies , to protect Uber 's rights or property or the rights , safety or property of others , or in the event of a claim or dispute relating to your use of our services . If you use another person 's credit card , we may be required by law to share information with that credit card holder , including trip information . This also includes sharing your information with others in connection with , or during negotiations of , any merger , sale of company assets , consolidation or restructuring , financing , or acquisition of all or a portion of our business by or into another company . Please see Uber 's Guidelines for Law Enforcement Authorities for more information .
Uber retains user profile and other information for as long as you maintain your Uber account . Uber retains transaction , location , usage and other information for 7 years in connection with regulatory , tax , insurance or other requirements in the places in which it operates . Uber thereafter deletes or anonymizes such information in accordance with applicable laws . If you withdraw consent to the collection or use of personal information for optional features , such as features that use your calendar or address book , Uber deletes such personal information . Users may request deletion of their accounts at any time . Following such request , Uber deletes the information that it is not required to retain , and restricts access to or use of any information it is required to retain . Uber requires user profile information in order to provide its services , and retains such information for as long you maintain your Uber account . Uber retains certain information , including transaction , location , device and usage information , for a minimum of 7 years in connection with regulatory , tax , insurance and other requirements in the places in which it operates . Once such information is no longer necessary to provide Uber 's services , enable customer support , enhance the user experience or other operational purposes , Uber takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety , security and fraud prevention and detection . You may request deletion of your account at any time through the Privacy Settings in the Uber app , or via Uber 's website ( riders and delivery recipients here ; drivers and delivery partners here ) . Following such request , Uber deletes the information that it is not required to retain . In certain circumstances , Uber may be unable to delete your account , such as if there is an outstanding credit on your account or an unresolved claim or dispute . Upon resolution of the issue preventing deletion , Uber will delete your account as described above . Uber may also retain certain information if necessary for its legitimate business interests , such as fraud prevention and enhancing users ' safety and security . For example , if Uber shuts down a user 's account because of unsafe behavior or security incidents , Uber may retain certain information about that account to prevent that user from opening a new Uber account in the future .
Beginning May 25 , 2018 , the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ( “ GDPR ” ) . This section summarizes Uber 's grounds for processing personal information under the GDPR , and the rights of EU users as relates to Uber 's handling of personal information . Beginning May 25 , 2018 , the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ( “ GDPR ” ) . This section provides information as relates to EU users ' rights , and Uber 's responsibilities , under this regulation .
If you are an Uber user in the EU , you have the following rights with respect to Uber 's handling of your personal information . To exercise these rights , please see below or submit your request here . Users outside the EU may also request explanation , correction , deletion or copies of their personal data here . a. Explanation and copies of your data You have the right to request an explanation of the information that Uber has about you and how Uber uses that information . You also have the right to receive a copy of the information that Uber collects about you if collected on the basis of consent or because Uber requires the information to provide the services that you request .
If Uber has information about you that you believe is inaccurate , you have the right to request correction of your information . Please see the section titled “ Explanation , Copies and Correction ” below for more information on correcting , or requesting correction of , your information .
Users may request deletion of their accounts at any time . Users may requests deletion through the Privacy Settings menu in the Uber app , or via Uber 's website ( riders and delivery recipients here ; drivers and delivery partners here ) . We may retain certain information about you as required by law and for legitimate business purposes permitted by law . Please see the “ Information Retention & Deletion ” section above for more information regarding Uber 's retention and deletion practices .
Users in the EU have the right to object to Uber 's processing of personal data , including for marketing purposes based on profiling and/or automated decision making . Uber may continue to process your information notwithstanding the objection to the extent permitted under GDPR . Users in the EU also have the right to file a complaint relating to Uber 's handling of your personal information with the Autoriteit Persoonsgegevens , the Dutch Data Protection Authority .
The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds . As described below , Uber processes the information of EU users based on one or more of the grounds specified under the GDPR :
User profile information that is necessary to establish and maintain your account , including to verify your identity ; enable communications with you about your trips , orders and accounts ; and to enable you to make payments or receive earnings . Background check Information necessary to enable drivers to provide transportation services through the Uber app . Driver location Information , which is necessary to match drivers with riders , and to track trips while in-progress and suggest navigation . Transaction information , which is necessary to generate and maintain in connection with your use of Uber 's services . Usage information , which is necessary to maintain , optimize and enhance Uber 's services , including to determine , sometimes in combination with other information , incentives , connect riders and drivers , and calculate costs of trips and driver earnings . Collection and use of this information is a requirement for using Uber 's apps .
The processing is necessary to protect the vital interests of our users or of others Uber may process personal information , including disclosing data with law enforcement authorities in case of threats to the safety of users or of others .
To maintain and enhance our users ' safety and security . For example , we collect background check information ( where permitted by law ) to prevent unsafe users from providing services through our apps . We also use personal information to prevent use of our services by users who have engaged in inappropriate or dangerous behavior , such as by retaining information of banned users to prevent their use of Uber 's apps . We also use usage information to prevent matching of riders and drivers for whom there is higher risk of conflict ( e.g. , because they have been the subject of prior complaints from other users ) . To prevent , detect and combat fraud in connection with the use of our services . For example , Uber uses user profile , location , device and usage information , to identify and prevent circumstances when users attempt to defraud Uber or other users . To inform law enforcement officials regarding criminal acts or threats to public safety . To provide customer support . To optimize our service and develop new services . This includes , for example , identifying the best pick-up / drop locations , recommending ( new ) features , improving navigation , and enhancing pricing and matching riders and drivers or delivery recipients and partners . For research and analytical purposes . This includes , for example , analyzing usage trends to improve the user experience and enhance the safety and security of our services . For direct marketing purposes . This includes , for example , analysing data to identify trends and tailor marketing messages to user needs . To enforce Uber 's Terms of Service .
The processing is necessary for the legitimate interests of other persons or parties Uber collects and uses personal information to the extent necessary for the interests of other persons or the general public . This includes sharing information in connection with legal or insurance claims , to protect the rights and safety of others . Uber may also process personal information when necessary in regards to a substantial public interest , on the basis of applicable laws .
The processing is necessary to fulfill Uber 's legal obligations Uber is subject to legal requirements in the jurisdictions in which it operates that require us to collect , process , disclose and retain your personal data . For example , Uber is subject to laws and regulations in many cities and countries that require it to collect and retain information about your trips , to retain such information for extended periods of time , and to provide copies of such information to governmental or other authorities . Uber uses your information to comply with such laws to the extent they apply to your use of the Uber apps .
Uber may collect and use your information on the basis of your consent . You may revoke your consent at any time . If you revoke your consent , you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent . Uber relies on consent in connection with data collections or uses that are necessary to enhance the user experience , to enable optional services or features , or to communicate with you . If you are an EU user , the following types of data collections or uses are done on the basis of your consent . Location Information ( Riders ) Share Live Location ( Riders )
Uber may also collect personal information about you through voluntary surveys . Your responses to such surveys are collected on the basis of consent , and will be deleted once no longer necessary for the purposes collected .
The Privacy Settings menu in the Uber rider app gives users the the ability to set or update their location and contacts sharing preferences , and their preferences for receiving mobile notifications from Uber .
Uber uses rider 's device location services to make it easier to get a safe , reliable ride whenever you need one . Location data helps improve our services , including pickups , navigation , and customer support . You may enable/disable , or adjust , Uber 's collection of rider location information at any time through the Privacy Settings menu in the Uber app , or via the settings on your mobile device .
You may enable/disable these notifications at any time through the Privacy Settings menu in the Uber app . Address Book / Contacts You may enable Uber to periodically sync with the address book / contacts information on your mobile device , and store your contacts information on our servers . This includes the names , phone numbers , emails addresses and other information that you store in your address book contacts .
You may enable Uber to access and store the calendar data on your mobile device . Your calendar data might include event titles ; responses ( Yes , No , Maybe ) ; start and end time of event ; associated location descriptions ; and number of attendees . We use this information to suggest destinations based on your calendar events and to customize your Uber experience . You may enable/disable Calendar Syncing at any time through the Calendar Shortcuts menu under the Settings menu of the Uber app .
Provide a detailed explanation regarding the information Uber has collected about you and how it uses that information . Receive a copy of the information Uber has collected about you . Request correction of any inaccurate information that Uber has about you . You can make these requests by contacting Uber here . You can also edit the name , phone number and email address associated with your account through the Settings menu in Uber 's apps . You can also look up your trips , orders and deliveries history in the Uber apps .